Acceptable Use Policy
This acceptable use policy (the "Policy") defines acceptable practices for the use of Host Net India’s services (the "Service").

Remote Hands Policy
Colocation Customers may request Host Net India to perform "remote hands" service on Customer's equipment within the Host Net India facilities.

Service Level Agreement(SLA)
This Host Net India (Host) Service Level Agreements (SLA) is governed by the customer service agreement or master service agreement (each, an “Agreement”).

Colocation Access Policy
In order to ensure the safety and security of our facility, our clients and their colocated systems, Host Net India has specific policies and procedures that all employees, clients and guests must follow.

Terms of Use
Host Net India provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by Host Net India from time to time without notice to you.

Privacy Policy
Host Net India’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies.

Legal Notice
All notices to a party shall be in writing and shall be made either via e-mail or conventional mail. Host Net India may broadcast notices or messages through the Service to inform CUSTOMER of changes to the TOS at their choosing, but is not required to do so; Host Net India may broadcast changes to the Service, or other matters of importance; such broadcasts shall constitute notice to CUSTOMER.

Customer Tools
Host Net India offers you different tools for testing and analysis.

DoT GUIDELINES
As per the latest guidelines issued by the Department of Telecommunications (DoT), financial and digital frauds have witnessed a substantial increase across the industry. In view of this growing concern, THE PINNACLE GROUP strongly advises all its customers to refrain from engaging in any fraudulent activities, including but not limited to financial frauds, identity theft, and any illicit use of internet services offered via our infrastructure. https://dot.gov.in/accessservices/guidelines

In cases where any fraudulent activity is detected or reported, PINNACLE is authorized to take corrective action based on instructions from Government Authorities . It is crucial to note that any action or transaction conducted using PINNACLE 's services will remain the responsibility of the user. PINNACLE shall not be held accountable for any misuse or fraudulent activities carried out by users on our platform.

To ensure the safety and integrity of our services, we urge all customers to stay vigilant and report any suspicious activity immediately. PINNACLE will fully cooperate with the relevant authorities to tackle such issues and safeguard the interests of all stakeholders.

If you have any questions or require further assistance, please feel free to reach out to us at support@thepinnaclegroup.in

Thank you for your cooperation in maintaining a secure and trustworthy digital environment.

Regards,

Support Team

THE PINNACLE GROUP INC.