Privacy Policy

Introduction

Hostnetindia, a hosting venture of THE PINNACLE GROUP INC., is committed to protecting the privacy and security of our customers. This Privacy Policy outlines the policies and procedures for handling customer information, reflecting the evolving nature of Internet technologies and business methods.

Acceptable Use Policy

This Acceptable Use Policy (the "Policy") defines acceptable practices for the use of Hostnetindia’s services (the "Service"). By using our services, you agree to comply with this Policy, which ensures the integrity and security of our infrastructure and services.

Remote Hands Policy

Colocation customers may request Hostnetindia to perform "remote hands" services on their equipment within our facilities. These services are subject to specific terms and conditions to ensure the safety and security of the equipment and our facilities.

Service Level Agreement (SLA)

The Hostnetindia Service Level Agreement (SLA) is governed by the customer service agreement or master service agreement (each, an “Agreement”). The SLA outlines our commitments to service availability, performance, and support for our customers.

Colocation Access Policy

To ensure the safety and security of our facility, clients, and their colocated systems, Hostnetindia has established specific policies and procedures that all employees, clients, and guests must follow when accessing our facilities.

Terms of Use

Hostnetindia provides its services subject to the Terms of Service ("TOS"), which may be updated from time to time without notice. By using our services, you agree to comply with the latest version of the TOS, which governs your use of our services.

Legal Notice

All notices to a party shall be in writing and made via email or conventional mail. Hostnetindia may broadcast notices or messages through the Service to inform customers of changes to the TOS, the Service, or other important matters. Such broadcasts constitute official notice to customers.

Customer Tools

Hostnetindia offers various tools for testing and analysis to enhance your experience with our services. These tools are provided to assist customers in managing and optimizing their use of our services.

DoT Guidelines

As per the latest guidelines issued by the Department of Telecommunications (DoT), there has been a significant increase in financial and digital fraud across the industry. In light of this, THE PINNACLE GROUP INC. strongly advises all customers to refrain from engaging in any fraudulent activities, including but not limited to financial fraud, identity theft, and illicit use of internet services offered via our infrastructure. For more details, refer to the DoT guidelines at https://dot.gov.in/accessservices/guidelines.

If fraudulent activity is detected or reported, THE PINNACLE GROUP INC. is authorized to take corrective action based on instructions from Government Authorities. Users are solely responsible for any actions or transactions conducted using our services, and THE PINNACLE GROUP INC. shall not be held accountable for any misuse or fraudulent activities carried out by users on our platform.

We urge all customers to remain vigilant and report any suspicious activity immediately. THE PINNACLE GROUP INC. will fully cooperate with relevant authorities to address such issues and safeguard the interests of all stakeholders.

Contact Us

If you have any questions or require further assistance, please contact us at support@thepinnaclegroup.in.

Thank you for your cooperation in maintaining a secure and trustworthy digital environment.

Regards,
Support Team
THE PINNACLE GROUP INC.