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Backup Policy

Learn how we handle server backups, data safety, storage pricing, and data security responsibilities.

Introduction

Backing up data is crucial for protecting website files and ensuring restoration in case of disaster. The primary goal of website backups is long-term data safeguarding.

Shared and Reseller Hosting Backup Terms

We run regular server backups, but clients are strongly advised to maintain their own backups. Once-a-month backup copies can be requested outside standard policy for the following fees:

  • Shared Hosting package backup: ₹1000 + 18% GST
  • Reseller Hosting package backup (up to 10 cPanel accounts): ₹3500 + 18% GST

VPS Hosting Backup Terms

Default VPS hosting plans do not include backups. While protected against hardware failures, users are responsible for data loss from malware, viruses, hacking, or user errors. We offer three backup options:

  • Local Backups: Low-cost option with limited security; vulnerable to malware. Requires maintaining at least 40% free storage space.
  • R1Soft Backup Licenses: Continuous Data Protection (CDP) for fast, low-footprint backups. Starts at ₹1000/month for 100 GB.
  • Rsync Backups: Flexible Linux-friendly remote storage matching VPS disk space. Starts at ₹750/month for 100 GB.

Dedicated Servers

Dedicated servers are not protected against data loss caused by hardware failures, malware, viruses, or user errors. Users are urged to maintain remote/offsite backups. Paid backup options include:

  • Local Backups: Requires keeping 40% free storage.
  • R1Soft Backup Licenses: Starts at ₹1000/month for 100 GB.
  • Rsync Backups: Starts at ₹750/month for 100 GB.

Your Options & Public Forums

  • Accessing Data: Updated data or backups can be accessed through our billing portal or by contacting support.
  • Public Forums: Information shared on public forums becomes public. Request removal of personal forum details by emailing billing@thepinnaclegroup.in.

Data Security & Compliance

  • Data Security: Industry-standard protection measures and SSL certificates are used to secure server data and financial details.
  • Children's Information: We do not collect or store data of children under 13; any such identified data will be promptly deleted.
  • Policy Changes: We reserve the right to update this policy, providing advance notification and a 30-day window to modify backup plans.
  • Contact Us: For questions, contact us via email at billing@thepinnaclegroup.in.