Data Request Policy

Privacy Policy
You must consider our privacy policy to know the further information on what kind of details we see, how it is utilized and when it may be come in public level. Subject to our Privacy Policy, this Data Request Policy reveals the different kinds of requests application for data that we get and it is also important how we react to such kind of requests.

Different Types of Requests
We get the following kinds of request applications concerning customer data:
Data request is kind of request which contains or related to the clients accounts with official criminal probes and other legal activities. Except in limited emergency conditions, we need data request to be made through formal Indian verified process and method and hostnetindia respond this request according to the law.
  ● Subpoenas
  ● Court Orders
  ● Search Warrants
  ● Legal procedure received from outside the India may require a Mutual Legal Assistance Treaty (MLAT) with India
  ● other forms of legal procedure such as Civil Investigative Demands
Preservation Requests. A preservation request inquires hostnetindia to preserve customer account information in connection with official criminal investigations or other legal activities. Preservation requests must include the following information:
  ● Information based on Identity of the account(s) at issue (as further described in Section 4 below);
  ● Identification of the investigating firm and/or specific pending official proceedings (requests must be signed on law enforcement letter head);
  ● Assurances that the requesting firm or individual person is heading steps to impose right legal procedure to access the data that we are being asked to continues; and
  ● an appropriate return email address and telephone number.
Emergency request - We will only accept the emergency request in cases if occur dangerous harm or death. Our team will response in extremely urgent cases, any way we always believe in good faith and increasing strong relations with customers.

This Notice to Customers
Hostnetindia terms and policy is to inform customers of requests for their data unless we are prohibited from doing so by statute or court order.
OR email to: abuse@thepinnaclegroup.in
This information should include in the request which you will send us -
Full name of customer along with email address; and
Domain name and IP address included with the account.
Sometimes, our team is not able to respond with this information and hostnetindia hold the right of request a copy of original complaint and related information.

How to submit a request -
Request should be mailed by following mail id -
Attn: Grievance Officer
Hostnetindia Pvt. Ltd.
Amrapali Plaza, 204, 2nd Floor, Amrapali Marg, Vaishali Nagar, Jaipur, Rajasthan
OR email to: abuse@thepinnaclegroup.in
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.
Fees
Hostnetindia might claim some charge in responding to unnecessary requests but it will be depend on condition or situation.
R1Soft Backup cost begins at Rs.1000/Month for 100 GB.
Available Information
Depending on the different types of formal legal process provided, our team might respond to these following requests.
Non-Content - Our team will produce non-content data like basic subscriber information which may contains the further subject to a verified request application:
  ● Name
  ● Email addresses
  ● Date and time of account creation
  ● billing information
  ● IP Logs
Content - We will only process client content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.

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